Six providers in a crowded field earned the Metrigy MetriStar Top Provider Award for Contact Center Platforms. The value of the MetriStar Award is that it […]
Free lunches and growth opportunities are just one side of the happiness equation. Employees generally want to be productive to feel satisfied at work. The reality […]
Monitor your workforce from any Windows, MacOS or Linux device. Protect your business from insider threats, security breaches and inefficient employees. Employee monitoring software is much […]
This is a manual to help you prepare your contact centre with a business continuity plan to make remote work a functional reality. While working remotely […]
In all industries, customer experience plays an increasingly major role in purchasing decisions. A study found that it will overtake price and product as the key brand differentiator […]
Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that experience. However, it’s not just about […]
RingCentral, Inc. (NYSE:RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) platform. More flexible […]
RingCentral, Inc. (NYSE:RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) platform. More flexible […]
As the digital age grows, communication channels such as email, texts, and instant messaging have also grown. With the rise in new communication channels, it may […]