Ebooks

August 30, 2022

MetriStar Awards – Contact Center Platforms

Six providers in a crowded field earned the Metrigy MetriStar Top Provider Award for Contact Center Platforms. The value of the MetriStar Award is that it […]
August 30, 2022

What Your Employees Need to Keep Your Customers Happy

Free lunches and growth opportunities are just one side of the happiness equation. Employees generally want to be productive to feel satisfied at work. The reality […]
August 30, 2022

Discreet remote-employee monitoring from anywhere

Monitor your workforce from any Windows, MacOS or Linux device. Protect your business from insider threats, security breaches and inefficient employees. Employee monitoring software is much […]
August 30, 2022

Remote agent playbook

This is a manual to help you prepare your contact centre with a business continuity plan to make remote work a functional reality. While working remotely […]
August 30, 2022

How Telecoms can Embrace the Omni-Digital Era

In all industries, customer experience plays an increasingly major role in purchasing decisions. A study found that it will overtake price and product as the key brand differentiator […]
August 30, 2022

Enhancing Teams with enterprise-grade telephony

Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that experience. However, it’s not just about […]
August 30, 2022

Unified Communications as a Service

RingCentral, Inc. (NYSE:RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) platform. More flexible […]
August 30, 2022

How to Unify your Communications Environment

RingCentral, Inc. (NYSE:RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) platform. More flexible […]
August 30, 2022

Value of voice communication: 7 stats you need to know

As the digital age grows, communication channels such as email, texts, and instant messaging have also grown. With the rise in new communication channels, it may […]